Terms of Service
Please read these Terms of Service ("Terms") carefully before engaging AmzCentric for any services. By signing a service agreement, submitting a payment, or otherwise engaging our services, you agree to be bound by these Terms.
1. Services
AmzCentric provides Amazon marketplace management and growth services, which may include but are not limited to: Amazon account management, PPC advertising management, listing creation and optimization, Amazon Marketing Cloud (AMC) analytics, TikTok Shop management, and marketplace expansion consulting ("Services"). The specific scope of Services is defined in the individual service agreement or proposal agreed upon by both parties.
2. Client Responsibilities
You agree to:
- Provide accurate, complete, and timely information required to perform the Services.
- Grant AmzCentric the necessary access to your Amazon Seller Central, advertising accounts, and any other platforms required for the agreed scope of work.
- Comply with all applicable Amazon policies, platform terms, and applicable laws.
- Review and approve deliverables (listings, ad campaigns, creative assets) within the timelines communicated by AmzCentric.
Delays caused by incomplete information or withheld access are not the responsibility of AmzCentric.
3. Fees and Payment
Fees are as set forth in your individual service agreement or proposal. Unless stated otherwise:
- Retainer fees are due at the start of each billing period.
- Performance-based fees (if applicable) are invoiced following the agreed reporting period.
- All fees are non-refundable once the service period has commenced.
- Late payments may result in suspension of Services until the outstanding balance is cleared.
4. Term and Termination
Services commence on the date specified in your agreement and continue for the agreed term. Either party may terminate the engagement with 30 days' written notice unless a different notice period is specified in the service agreement. Termination does not relieve the Client of any outstanding payment obligations for work already performed.
5. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement, including but not limited to sales data, business strategies, account credentials, and financial information. This obligation survives termination of the engagement.
6. Intellectual Property
All deliverables created by AmzCentric (listings, ad copy, creative briefs, reports) remain the property of the Client upon full payment of all applicable fees. AmzCentric retains the right to use anonymized performance data and aggregated insights for internal research and improvement of its services.
7. Limitation of Liability
AmzCentric is not liable for:
- Changes in Amazon's or any marketplace's policies, algorithms, or fee structures.
- Account suspensions or listing suppressions caused by the Client's own actions or pre-existing account health issues.
- Loss of revenue, profit, or business opportunity arising from marketplace decisions outside AmzCentric's control.
- Any indirect, consequential, or incidental damages.
AmzCentric's total liability under any circumstances shall not exceed the total fees paid by the Client in the three (3) months preceding the claim.
8. No Guarantee of Results
AmzCentric will use commercially reasonable efforts to achieve the goals outlined in the service agreement. However, we do not guarantee specific sales figures, ranking positions, ad performance metrics, or revenue outcomes, as these depend on factors outside our control including marketplace conditions, competition, and the Client's product quality and pricing.
9. Governing Law
These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or related Services shall first be attempted to be resolved through good-faith negotiation between the parties.
10. Amendments
AmzCentric reserves the right to update these Terms at any time. Clients will be notified of material changes via email. Continued use of Services following notice of changes constitutes acceptance of the updated Terms.
11. Contact
For questions regarding these Terms, contact us at:
Business Email: info@amzcentric.com
Website: www.amzcentric.com